Important behavior

Meta leadgen webhooks normally notify your app that a lead exists. A complete native integration also retrieves the full lead fields from the Graph API using approved permissions.

Until InstaChime has a Meta app, Page subscription, app review, and lead retrieval token flow, use a middleware webhook or manual API bridge to POST normalized lead data into InstaChime.

Bridge payload

{
  "source": "meta_lead_ads",
  "source_platform": "facebook",
  "form_id": "1234567890",
  "leadgen_id": "9876543210",
  "full_name": "Taylor Brooks",
  "email": "taylor@example.com",
  "phone": "+15555550123",
  "campaign_name": "Spring demo campaign"
}

Official references