Route inbound leads by source, urgency, value, and team capacity.

Rule-based routing

Routing rules can prioritize urgent messages, high-value opportunities, phone-first leads, and source-specific campaigns before the SLA clock expires.

Realtime claiming

Agents can claim leads from a live dashboard while managers see status, assignment, and response-time performance across the team.

Next step

Use speed to lead tracking to measure whether routing decisions are improving response outcomes.