Data We Process
InstaChime stores account profile data, organization settings, lead payloads, audit events, notification delivery logs, and integration configuration needed to operate the service.
How Data Is Used
Data is used to capture inbound leads, route them to the right team, notify users, measure response performance, secure accounts, and provide support.
Processors
Transactional email is sent through Resend. Product analytics use Google Analytics 4 and Microsoft Clarity. Infrastructure is self-hosted on the InstaChime VPS unless a customer configures optional webhook or chat integrations.
Analytics
Analytics data is used to understand traffic sources, content performance, feature adoption, and usability issues. Sensitive lead payloads should not be intentionally sent to analytics tools.
Retention
Operational records are retained for service reliability, reporting, security, and audit needs. Organization owners may request export or deletion according to the active service agreement.
Legal Review
This page is a production-ready starting point and must be reviewed against the jurisdictions where InstaChime sells and operates.